• Designed a metadata schema and developed a metadata application profile following the Dublin Core Application Profile Guidelines.
• Researched and wrote user experience design standards.
• Improved search and navigation by researching, recommending, and implementing improvements to site taxonomy.
• Assisted in development of content management plan; conducted content inventory.

Technical Communications Manager2007–2011Herrera Environmental Consultants, Inc.Seattle, WA

• Managed a team of 18 IT, word processing, technical editing, GIS, and graphics professionals supporting 100 busy engineers and scientists as they produced over 400 documents a year, from 2-page memos to 500-page manuals and reports.
• Designed and implemented intranet site and company website.
• Developed procedures, designed processes, and documented workflows.
• Project managed a $600,000 office remodel project, including planning, logistics, and communication for moving 100 employees in four phases over 14 weeks.
• Managed an annual IT budget of approximately $400,000.
• Delivered occasional internal presentations on a variety of technology and information management topics.

Support Specialist2005–2007Herrera Environmental Consultants, Inc.Seattle, WA

• Assisted with contract review, contract compliance, invoice review, and progress reporting.
• Created graphics for technical reports and for marketing, including vicinity maps, sampling location maps, cut sheets, logos, and posters.

Information Architect and Historian 2003–2005TheLouvertureProject.orgSeattle, WA

• Designed, and implemented a MediaWiki site about the Haitian revolution of 1791–1804.
• Researched and developed original content, structured and organized information, and guided outside contributors.

Office Manager2001–2003LYV Enterprises, Inc. Bellevue, WA

• Managed the office, supported the sales manager, and provided customer service to students.

General Manager1999–2000Impact Entertainment GroupOrlando, FL

• Wrote, directed, and produced custom corporate entertainment and educational events.
• Consulted to event planners on casting, logistics, and event development.

Director of Corporate Entertainment1997–1999SAK Theatre CompanyOrlando, FL

• Conceived, wrote, directed, and produced customized events for numerous corporate clients.
• Generated repeat business by exceeding client expectations while working within a limited budget.
• Participated in regular strategic planning sessions to direct the artistic and operational aims of the company.

Performer, Group lead, Workshop Leader, Writer, Director1994–1999
Walt Disney WorldOrlando, FL

• Acted in several Equity principal stage roles.
• Developed original comedic theatrical material.
• Developed and delivered improv and team building workshops for cast members and visiting performers.
• Wrote and directed a corporate entertainment production for Disney Business Productions.

Performer, Casting Consultant, Workshop Leader1991–2000
Universal OrlandoOrlando, FL

• Acted in multiple principal stage roles at the Universal Orlando theme park.
• Conducted improvisation auditions for the theme park.
• Developed and delivered improv and team building workshops for employees.

Appointed by Mayor Greg Nickels, I served with nine other citizens to study and make recommendations to the Mayor and the City Council on issues of community-wide interest relating to telecommunications and technology, including cable television access, technology access, and regulatory issues within the City’s authority regarding wired and wireless communication systems.

Gnomedex2007–2010

As the Gnomedex “Combobulator” I worked with event host Chris Pirillo on nearly every level of this prominent technology conference, from planning and logistics to operations to web content development.

Seattle Podcasting Network2005–2009

Co-organized this monthly meetup of podcasters, vodcasters, and screencasters.

Seattle Mind Camp2005–2008

Founding organizer of this twice-annual 24-hour “unconference” for Seattle-area technologists.